Cancellation & Rescheduling

Our Booking Commitment

At SSPARTYHOUZEE, each private screening hall is reserved exclusively for a single party per slot. When you make a booking, the entire space, personalized decor, and dedicated concierge staff are allocated specifically to your celebration. We aim to be as accommodating as possible while respecting operational scheduling.

1. Slot Rescheduling Policy

• 48+ Hours Notice: You may reschedule your celebration to any mutually available future date and time slot within 30 days without any penalty.
• 24 to 48 Hours Notice: Rescheduling is subject to available slots and a minor hall preparation rebooking charge.
• Less than 24 Hours Notice: Due to hall blocking and immediate decor preparation, same-day rescheduling may forfeit the advance deposit.

2. Advance Deposit & Cancellation

• Cancellation with 5+ Days Notice: 80% of the advance deposit is refundable, or 100% can be converted into a store credit voucher for future bookings.
• Cancellation within 48 to 120 Hours: 50% of the advance deposit is refundable.
• Cancellation under 24 Hours / No-Show: Advance deposits are non-refundable as the hall was blocked exclusively and cannot be re-allocated.

3. Custom Made Decor & Props

Specially manufactured personalized LED neon signs, customized name cutouts, or specialized fresh floral arrangements that have already entered production cannot be refunded once crafting has begun.

4. Contact Concierge for Assistance

For any urgent date adjustments or rescheduling requests, please reach out directly to our management desk via WhatsApp or phone: